Return & Exchange Policy
We accept returns or exchanges only for items that are damaged, and only if the issue is reported within 24 hours of delivery.
Step 1 : Initiate Within 24 Hours :
Email us at support@jooshafashion.com and WhatsApp us at +91 8056669783 with your order ID and issue details.
Step 2 : Case Review :
Our support team will create a ticket, review your request, and respond with the return address and further instructions.
Step 3 : Send Back the Item :
Once approved, please send the product back to our return address using a reliable courier service.
Step 4 : Packaging Requirements :
Pack the item securely in its original packaging with bubble wrap to prevent any transit damage.
Step 5 : Inspection & Resolution :
After we receive and inspect the item (must be unused, unaltered, and include all original tags/accessories), we will verify the claim and process the replacement or exchange shipment accordingly.
